Technology Repair Representative - Work Location: Midland, PA

DEPARTMENT: Technology Department

JOB TITLE: Technology Repair Representative

CLASSIFICATION: Non-Exempt

REPORTS TO: Technology Repair Supervisor

JOB GOAL: The primary purpose of this position is to assure that all student needs are met regarding hardware troubleshooting, repair, re-imaging, and warehousing of components.

MINIMUM QUALIFICATIONS:

• High School Diploma or GED
• Basic understanding of PC hardware and printer troubleshooting and repair.
• Knowledge of Microsoft Windows Operating Systems
• Knowledge of workplace productivity suites, such as Microsoft Office
• Basic understanding of PC networking and dial-up communications
• Child Abuse Clearance; Pennsylvania State Police Criminal Record Check and Federal Bureau of Investigation (FBI) Clearance

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Repair and/or re-image computer equipment
• Update computer images
• Troubleshoot software related issues.
• Install hardware.
• Install software and operating system updates/patches.
• Clean internal and external computer components
• Log all computer repairs and maintenance in appropriate system.
• Perform any additional duties as deemed necessary by the Technology Repair Supervisor and/or Director of Student Technology